Everything you need to know for your stay

Service at the highest level

Pick-up service

Upon your arrival in Zermatt, our concierge will personally drive you to the hotel with our electric car. Please call us beforehand.

Room service

Room service is available from 6:30 PM to 9:30 PM.


Please contact the reception for information or to make a reservation.


Wireless network is available throughout the hotel (including hotel rooms).

Daily Newspaper

The hotel provides guests with a comprehensive selection of daily newspapers and magazines. If your newspaper is not available, our concierge will be happy to organize your reading material.

Ski Service

For ski service, we recommend the experts from Bayard Sport, Glacier Sport, or Julen Sport.

Tennis / Squash

The tennis hall and squash court are available free of charge to our guests from 8 AM to 8 PM. Reservations can be made at the reception. Rackets and balls are available.


Our saunas are open daily from 3 PM to 9 PM and are free of charge for our hotel guests.

Check-in / Check-out

Check-in is possible any time after 3 PM on the day of arrival. Check-out is by 11 AM at the latest on the day of departure.


The housekeeping department is happy to provide you with a humidifier, as well as children's and baby beds, among other things. We offer you a selection of various pillows that are intended for your comfort or allergies.


Please note that pets (including dogs) are not allowed in our hotel and restaurant.


Our cable TV offers more than 100 channels from around the world.

Front Office Team

Our Front Office team will be happy to assist you in organizing your stay.

Swimming Pool / Fitnesscenter

Our swimming pool with whirlpool and the fitness center are open from 7 AM to 9 PM.


The massage program can be found in the information folder in your room. Massages can be booked at the reception – massages are available from 9 AM to 12 PM and from 3 PM to 8 PM.