We are delighted about the fact that our reviews on the travel platform TripAdvisor are getting better and better. This outstanding response, which has been reaching us in all languages, corresponds to the personal feedback from our customers.
TripAdvisor is the world’s leading travel website. With the information it offers, it facilitates our guests’ travel planning. The platform offers authentic reports by travellers about their experiences, along with a wide selection of planning features for various aspects of travel and direct links to booking websites. For these reasons TripAdvisor is, for us, one of the most important platforms available.
Our success on TripAdvisor is thanks to our honest customers. We are also glad of constructive criticism and will comment and act on it. After all, it is only through our customers’ feedback that we are able to perfect our service and the quality of what we offer down to the last detail in an ongoing process. We are grateful for that.
We are always open to receiving your reviews and feedback through other channels, too. You can contact us via email, telephone, https://plus.google.com/+hotelalexzermatt/posts and Facebook. Dialogue with our customers enables us to make continuous improvements to our hotel, which, in turn, makes our guests happier and more content. That is our highest goal.
Best regards from Zermatt,
Your Hotel Alex team